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Job Vacancy: Customer Service Advisor (Restart)

Job Vacancy: Customer Service Advisor (Restart)

Job Ref: 017/22

  • 30-37 hours per week
  • Permanent
  • Starting salary £20,900 FTE

Want to be part of a team delivering an employment contract for Realise Futures?

You will be delivering the Restart Scheme in Ipswich and Mid Suffolk; an intensive and tailored support scheme to help unemployed people find work.

Working in a team environment, you are ambitious for yourself as well as those you support. An excellent communicator who is solution focused, organised, motivational and inspiring.

We are looking to recruit a Customer Service Advisor to support our team of Employment Advisors across the Ipswich and Mid Suffolk sites.

Are you the winning combination we need to secure and sustain meaningful employment for our participants? The main purpose of the role is to support unemployed jobseekers with finding and sustaining employment. Our participants experience with us is integral to the success of our business and providing them with an excellent service is at the very core of the role.

For an informal discussion regarding this role please contact:

Mel Hercus on 07738 704743 or

Matthew Butcher on 07597 585345

Realise Futures is one of the largest social enterprises in the East of England, employing around 250 people, 40% of whom have a disability. Our aim is to improve the social wellbeing of people, whilst contributing to the economy in our communities, with opportunities in learning and work. As a Community Interest Company, we re-invest our profits back into the business.

Realise Futures is proud to be a mindful employer that offers a range of employee benefits including flexible working arrangements (where business needs allow), 25 days annual leave (in addition to recognised bank holidays) and an occupational pension scheme.

How To Apply:

To apply for this role, please complete the online Application Form by accessing the “apply now” button that will redirect you to the correct form.

When applying, please quote the Job Reference Number (as above).

Closing Date:         Tuesday 14/06/2022

Interview Date:       Friday 24/06/2022

To view the full job description for this role, click here

If you have any further queries, or difficulties in completing the Application Form, please email:

Realise Futures CIC – a company operating across Suffolk and Essex combining commercial trade of products and services alongside work placements, employment and training opportunities.  The primary aim of the business is to improve and promote the economic and social wellbeing of those who are disadvantaged and/or disabled.  The company is organised in three divisions, Learning and Development, Employment and RF Works (six distinct Social Businesses).  Together they provide professional and tailored opportunities that support people to realise their potential.  Realise Futures: Enhancing People’s Lives.