Award in Retail: Level 2
Duration: 25 hours
Summary
This course is designed to introduce you to the essential roles and responsibilities within a retail environment. You will gain a clear understanding of how stock levels, customer demand, and product quality are closely linked, helping you develop the practical skills needed to keep a store running smoothly and efficiently.
What will you do on this course?
- Learn how to monitor stock levels.
- Recognise when items need replenishing and ensure products remain in good condition through effective stock rotation.
- Explore how to identify unsaleable goods and maintain high standards on the sales floor, supporting both customer satisfaction and business success.
- Learn the importance of customer service when processing orders.
- Learn how to communicate clearly with customers, gather accurate information, check product availability and offer suitable alternatives when needed.
- Understand confidentiality and legal requirements to be able to handle customer information responsibly while processing orders with accuracy and professionalism.
- This course is ideal for anyone looking to build confidence and practical skills in retail, combining different tasks with essential knowledge to prepare you for employment.
Progression
Following on from the successful completion of the course, you will be able to:
- Apply for a range of jobs in retail
- An apprenticeship
- Further study at Level 3
Other information
Entry requirements
- Can access Microsoft Teams – we can support you with this
- Have access to a computer or laptop
- Have some IT skills and a minimum of Entry Level 3 English
Qualification
- Level 2 Award in Retail
Award organisation
- NCFE
What you will need
- Notebook and pen
How we will support you
- Financial support application
- Laptop loan can be arranged if required
Book your place now!
Email: info@rflearn.co.uk
Telephone: 0300 456 2050
Alternatively fill in our Course Enquiry form: CLICK HERE
Funded by Suffolk County Council and Department for Education
