Skills for Working as a Business Administrator

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Summary

On this 13-week course you will learn the essential skills required to start a career in business and administration, as well as acquiring a range of transferable skills which apply in other sectors, such as retail. You will complete various units including digital marketing, customer service skills and communication skills for work. On completion, you will achieve a Gateway Level 1 Certificate in Business & Retail.

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Outcomes

During this course, you will be building a portfolio of evidence covering various areas of Business, Administration and Retail. Some of those areas that you will cover are as follows:

• Working in Business & Retail
  • Explore job roles for specific business and retail positions
  • Identify the key working practices in business and retail
  • Begin to plan your own future journey into a business or retail job
• Customer Service Skills
  • Explore what good customer service looks like and the consequences of not providing it
  • Respond to real-life customer queries in a Realise Futures Learning Centre to practice your own customer service skills
  • Practice completing various customer service-based tasks in a real-life office environment
• Digital Marketing
  • Explore how to prepare a product for digital marketing, including selecting images and writing a product description
  • Look into why social media sites are used to promote products and the benefits of doing so
  • How to prepare a promotional email to be sent out to customers
  • Hear from a guest speaker working directly within digital marketing

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Progression

• Retail (Level 1)
• Digital Skills for the Office (Level 1)
• Skills for a Business Administrator (Level 2)
• SAGE Essentials: Safe and simple accounting

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Book your place now!

Email: info@rflearn.co.uk
Telephone: 0300 456 2050

Alternatively fill in our Course Enquiry form: CLICK HERE